Overseas Technical Support Engineer

Job description

• Responsible for the technical support of the corresponding region, and provide one-stop service for sales and customers before and after sales;
• Assist sales colleagues and customers in technical exchanges and discussions through on-site, email, telephone, etc.;
• Provide training on products and technologies to overseas colleagues and customers through online and offline methods;
• Understand industry dynamics, collect and analyze competitor program information, and explore the highlights and shortcomings of competitors’ programs;
• Cooperate with and participate in product promotion, promotion, marketing activities, exhibitions and other activities, and assist other departments to improve the marketing documents of photovoltaic system products such as publicity, promotion, marketing activities, exhibitions and other activities;
• Deal with major problems and customer complaints, promote problem solving and follow-up improvement;
• Participate in the preparation of technical documents and regularly update all kinds of technical documents;
• Other tasks assigned by leaders.

Job requirements

• Bachelor degree or above, major in power electronics, electrical engineering and automation, new energy related;
• 2-5 years of relevant work experience. Proficiency in both French and English is required, as these will be the working languages. A valid driving license is necessary, and candidates must have a work permit for France.
• Proficient in the use of office software, proficient in the use of CAD, strong logical ability, fluent in English listening, speaking, reading and writing (overseas customer docking experience is preferred, small language ability is preferred);
• Strong communication skills and coordination skills, clear logical thinking, easy to accept new things, and have a certain ability to bear pressure;
• Have the awareness of taking the initiative to find solutions to problems. Actively face problems and face difficulties – on the premise of solving problems, continue to explore and try various solutions, rather than retreating from difficulties – cowering when encountering problems;
• Have a certain degree of customer empathy, can think about problems from the customer’s point of view, and also know that you need to think about problems from the company’s standpoint, and have the awareness of seeking a balance between the two.