Job Regions: France
Job Roles: Business Developer
Sectors: Power Markets

Customer Success Gas & Power Markets

Our client is a service provider for the European electricity and gas markets (producers, suppliers, traders). They edit a software (SAAS platform for market operations management) and offer a 24/7 operational service allowing their customers to delegate all or part of their market activities the them.

As part of its strong European growth, our client is recruiting a Customer Success for its French and Belgian subsidiaries. You will be part of an international group (Australia, UK, Belgium and France) and will work in an independent and human-sized entity (40 people) based in Paris, France and Brussels, Belgium.

Their assets

  • An attractive remuneration, depending on experience
  • A historical and recognized presence in Europe for over 10 years
  • An international group in full growth offering mobility opportunities (Australia, UK, France, Belgium)

On a daily basis you will be in charge of:

  • Ensure the relationship with customers regarding functional and technical aspects
  • Ensure project management for new customers / new features
  • Configure, test and put into production the customer environments (new and existing)
  • Provide functional and technical support to customers in collaboration with the development teams
  • Provide support to the sales teams during the bidding and demo phases
  • Participate in the team’s on-call duties

Required skills:

  • Strong capacity for technical analysis, understanding of the business and its transcription within our solution
  • Strong taste for customer relations – You have a strong relational ease
  • The desire to provide solutions
  • A strong interest in the energy markets. Knowledge of them is a plus.
  • English and French are not a problem for you
  • Knowledge of another language is a plus
  • Rigor, autonomy, desire to progress and to get involved. With us, that really makes the difference.

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