Customer Success Gas & Power Markets

Customer Success Gas & Power Markets

Our client is a service provider for the European electricity and gas markets (producers, suppliers, traders). They edit a software (SAAS platform for market operations management) and offer a 24/7 operational service allowing their customers to delegate all or part of their market activities the them.

As part of its strong European growth, our client is recruiting a Customer Success for its French and Belgian subsidiaries. You will be part of an international group (Australia, UK, Belgium and France) and will work in an independent and human-sized entity (40 people) based in Paris, France and Brussels, Belgium.

Their assets

• An attractive remuneration, depending on experience
• A historical and recognized presence in Europe for over 10 years
• An international group in full growth offering mobility opportunities (Australia, UK, France, Belgium)

On a daily basis you will be in charge of:

• Ensure the relationship with customers regarding functional and technical aspects
• Ensure project management for new customers / new features
• Configure, test and put into production the customer environments (new and existing)
• Provide functional and technical support to customers in collaboration with the development teams
• Provide support to the sales teams during the bidding and demo phases
• Participate in the team’s on-call duties

Required skills:

• Strong capacity for technical analysis, understanding of the business and its transcription within our solution
• Strong taste for customer relations – You have a strong relational ease
• The desire to provide solutions
• A strong interest in the energy markets. Knowledge of them is a plus.
• English and French are not a problem for you
• Knowledge of another language is a plus
• Rigor, autonomy, desire to progress and to get involved. With us, that really makes the difference.