For over 12 years, our client has been at the forefront of hybrid inverter/ESS technology, pioneering hybrid inverter/ESS and setting new standards in the industry. Since going public, the client has expanded to over 80 countries, earning global recognition for reliability and innovation.
The residential energy storage systems rank among the top three worldwide, celebrated for their advanced technology and exceptional quality. Innovation drives our progress, with 30% of our team dedicated to research and development. This focus has resulted in five generations of cutting-edge products and the acquisition of more than 150 patents. By exceeding industry standards, their storage inverters deliver superior performance.
Reliability is central to their mission. A global network of sales and service professionals, supported by over 200 dedicated staff, call centers, and repair teams, ensures swift and efficient assistance wherever needed.
Responsibilities
- Provide technical support to customers in German via phone, email, and other communication channels.
- Efficiently handle technical complaints and failure feedback. Conduct thorough problem analysis, diagnosis, and develop practical solutions.
- Monitor and summarize after-sales support activities for inverters and related products. Continuously optimize service processes and improve service quality.
- Assist customers with fault analysis and troubleshooting remotely (via phone or email).
- Analyze relevant data to improve data accuracy and enhance customer satisfaction.
- Collaborate with other departments to promptly report and resolve product-related issues.
- Attend industry conferences and events to stay updated on industry trends and technologies.
- Complete other tasks assigned by supervisors.
Qualifications
Language Skills
- Native German speaker with strong business English proficiency (both written and spoken).
- Professional Skills
- Bachelor’s degree or higher in a relevant field, preferably in Electrical Engineering, Renewable Energy, or a related discipline.
- Minimum of 2 years of relevant work experience, preferably in the renewable energy industry.
- Strong problem-solving skills with a serious, responsible, and detail-oriented work attitude.
- Ability to work under pressure and manage multiple tasks effectively.
- Excellent communication and teamwork skills, with a strong customer service mindset.
Additional Requirements
- Demonstrate clear logical thinking and a structured approach to resolving post-sales technical issues. Ability to solve problems quickly and accurately.
- Solid understanding of the technical principles and application scenarios of energy storage and related products. Relevant industry experience is a plus.
- Strong teamwork and communication skills, with the ability to adapt to a multicultural work environment.
- Knowledge of European laws and local labor/industry regulations to ensure compliance in all work practices.
Ideal Candidate
- A proactive, customer-focused individual with a passion for renewable energy and technical problem-solving.
- Someone who thrives in a dynamic, multicultural environment and is committed to delivering high-quality technical support.
